Every new account starts with a 14-day free trial, without a card, so you can make sure KeptLink works for you before you pay. This policy covers payments after that. It's part of our Terms of Service.
When you can get a refund
- Monthly plans: monthly payments aren't refunded. Cancel at any time to stop the next renewal.
- Annual plans: a full refund if you ask within 14 days of your first annual payment.
- The founders' lifetime deal: a full refund if you ask within 14 days of buying it.
- If you cancel, your plan stays active until the end of the period you've paid for. Cancelling stops future renewals; it doesn't by itself refund the current period.
- Where the law where you live gives you more rights, those rights apply.
How to ask
Email hello@keptlink.com from your account's email address, with the workspace name. Refunds are paid by Creem, our Merchant of Record, to the original payment method.
What happens to your codes after a refund
- After a full refund, the workspace is treated as cancelled: codes created on the paid plan keep redirecting to their last destination, and the workspace becomes read-only until you subscribe again.
- A lifetime deal spot that is refunded isn't offered to anyone else, so the deal stays limited to the first 100 buyers.
Chargebacks
Please contact us before disputing a payment with your bank; we can usually sort it out faster. While a chargeback is open, the workspace is suspended and its codes are paused until the dispute is resolved.