You can ask us at any time to delete your KeptLink account and the personal information we hold about you. This page explains how. It's part of our Privacy Policy.
How to ask
- Email hello@keptlink.com from the email address of your KeptLink account, with the subject “Delete my account”.
- We may ask you to confirm the request, so that no one else can delete your account.
- We'll answer within 30 days and tell you when the deletion is done.
If you signed in with Google
The same email request deletes what KeptLink holds. You can also remove KeptLink from your Google account (Google Account → Security → Third-party apps & services). That stops Google from sharing your information with us; it doesn't by itself delete what KeptLink already holds, so email us as well.
Before you ask
- Deleting your account also deletes the workspaces you own, so the QR codes and short links in them stop working, including printed codes. Export your links first if you want to keep a list of them.
- If you only want to stop paying, cancelling your plan is enough; your account stays.
What we keep
Some records are kept for the periods in our Privacy Policy even after a deletion, for security and legal reasons: activity records for 2 years and billing event records for 12 months. Copies in our database backups disappear as those backups expire, within 12 weeks.